Piedmont Community Health Plan maintains an ongoing program to measure and improve the quality of healthcare services received by our members.

Quality Plan Objectives

  • Optimize accessibility of specialty services and PCHP member services.
  • Measure and improve member satisfaction.
  • Improve the health status of patients with a chronic condition.
  • Identify significant clinical health problems and measure utilization of appropriate health care.
  • Track the quality of care for identified clinical problems.
  • Intervene to improve quality of care for identified clinical problems.
  • Implement practice guidelines for acute and chronic health care services.