Marketplace Premium Payment 877-367-3976
Individual & Group Coverage: (800) 400-PCHP
TTY: 711
Questions about Covid-19 vaccines?
Center for Disease Control - Click here
Virginia Department of Health - Click here
Questions about losing coverage through your employer?
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Effective immediately, for all Commercial Fully Insured Plans,
Piedmont will:
- Waive out-of-pocket member costs associated with COVID-19 diagnostic testing. Prior authorization is not required. *
- Waive out-of-pocket member costs for telehealth services at Centra 24/7. Visit Centra 24-7
- Permit online mental health counseling to all members at in-network providers.
**In keeping with the end date of the U.S. Public Health Emergency, these enhanced benefits will remain in effect until the end of the U.S. Public Health Emergency related to COVID-19.**
* Exclusions may apply. Employees of self-insured groups should contact Piedmont or your benefits administrator for details. Effective July 1, 2020 Sentry Equipment returned to normal benefits.
Effective immediately for Commercial Fully Insured, Self-Insured, and Exchange Plan members, Piedmont will:
- Cover costs associated with administration of COVID-19 vaccines. This benefit will remain in effect until further notice.
CENTRA COVID-19 HOTLINE for Employers who have specific needs or questions. Please dial our main line at 434-200-6933 and follow the prompts. Individuals who have symptoms should dial 434-200-1225.
How is Piedmont Community Health Plan
helping our community?
Piedmont is closely monitoring the current climate around the coronavirus (COVID-19) as it spreads around the United States, Virginia and our local communities. We are working closely with the Centra Health team in implementing emergency protocols while giving you the services you need, improving the health of everyone we serve while maintaining a safe environment for us all. Like many other employers, Piedmont closed our offices on March 18th out of abundance of caution for the welfare of our employees, supported by strong healthcare recommendations, but our dedicated staff is still available by telephone and e-mail.
Looking for a doctor or provider. Please choose from an option below.
2023 Group Coverage Network Directory
2023 Individual Marketplace Directory
To download a printable copy of the HMO directory, Click Here
Search Our Providers
If you already know the provider you are looking for, the above provider search link identifies physicians, pharmacies, hospitals and other healthcare professionals and service providers currently participating in the Piedmont network. If you need to choose a Piedmont participating provider, then please see the below "pulldown menu" and select the appropriate category and then you will be taken to a page see a complete list of your selected category.
As a member of Piedmont Community Health Plan or Piedmont Community HealthCare, you will receive the highest level of benefits at the lowest out-of-pocket expense to you when you use a member of the Piedmont Provider Network. This network contains 98% of all physicians and other healthcare providers in the region.
As a Piedmont member you have emergency and urgent care coverage 24 hours a day, 7 days a week - regardless of where you may be. You do not have to use a participating facility in an emergency situation, although it does help to lower the costs.
In addition to these local area providers, Piedmont also maintains relations with other out-of-area networks to ensure you coverage wherever and whenever you travel. Also for employees and college students who may be temporarily living out of our immediate service area. Some of these networks include*:
*HMO options do not offer out-of-network benefits for its members. Only member dependents residing outside of the Piedmont direct service area may utilize our leased network arrangements.
Piedmont Community Health Plan verifies the information in its provider directories through its credentialing process and quarterly outreach to providers. This online provider information is subject to change as network participants change their participation status. You should always ask the physician or other healthcare providers each time you request health services whether they participate with Piedmont Community Health Plan's network. Or, please call Piedmont Community Health Plan at 434-947-3590 or 800-400-7247 to check a provider's status.