COVID-19 Coverage Policies
Effective May 12, 2023, Piedmont’s coverage policies related to COVID-19 are as follows:
• Member costs for MDLive telehealth services will remain unchanged through 12/31/23. Costs for other telehealth service providers may vary.
• COVID-19 vaccinations will be considered preventive care and will be covered when the healthcare professional and facility are in your plan’s network. Go to PCHP.net to find healthcare professionals and facilities in your plan’s network.
• All other services (including labs, exposure examinations, treatment costs) and products (including home test kits) will return to normal member cost share.
Questions about Covid-19 vaccines?
Center for Disease Control - Click here
Virginia Department of Health - Click here
How to Contact us:
To reach our Customer service team: (434) 947-4463 or This email address is being protected from spambots. You need JavaScript enabled to view it.
To reach our Medical Management team (434) 947-4463 or This email address is being protected from spambots. You need JavaScript enabled to view it.
To reach our ACA Sales team (434) 947-4463 Ext 508 or This email address is being protected from spambots. You need JavaScript enabled to view it.
To reach our Commercial Sales team (434) 947-4463 or This email address is being protected from spambots. You need JavaScript enabled to view it.
CVS/Caremark is available for prescription drug benefit questions at 1-800-552-8159.
ACA Marketplace premiums can be paid at 1-888-518-7597.
CENTRA COVID-19 HOTLINE for Employers who have specific needs or questions. Please dial our main line at 434-200-6933 and follow the prompts. Individuals who have symptoms should dial 434-200-1225.
Important Information:
For more information about the COVID-19 vaccines:
Center for Disease Control - Click here
Virginia Department of Health - Click here
Watch for symptoms as noted by the Centers for Disease Control and Prevention Click Here
For more information about what is the coronavirus Click Here
Piedmont is committed to making it easier for you to access important health plan information and helpful tools – anytime, anywhere. Whether you want to view claims or ID cards, manage payments or invoices, use the cost comparison tool, or more — we can get you where you need to go!
Review the activities below and navigate to the Piedmont member portal.
Once there, log in and complete your task.
Find the activity you’re interested in below to navigate to the appropriate portal. Once there, log in and complete your task. (Separate IDs/Passwords are required for different portals.)